About PFM

PFM Intelligence Group is expanding in Germany, building on our European network to deliver cutting-edge insights and analytics that help organisations make smarter decisions.

About the job

We’re looking for a Customer Success Manager — an outgoing, professional individual with a genuine passion for people, strong communication skills, and the ability to turn data insights into meaningful results. You’ll be the trusted point of contact for our German clients, ensuring they gain real value from our solutions while identifying opportunities for further growth.

If you enjoy building relationships, creating impact, and helping clients achieve success, this is the role for you.

Your key responsibilities

• Build, nurture, and grow long-term client relationships in Germany.

• Drive renewals and identify opportunities for expansion.

• Conduct structured reviews and present actionable insights.

• Act as a trusted advisor and advocate for clients.

• Work collaboratively with internal teams to deliver exceptional service.

What you'll bring

• Experience in Customer Success, Account Management, or a similar role.

• Strong relationship-building skills and natural rapport with clients.

• Professional communication in German and English.

• Commercial awareness and the confidence to influence outcomes.

• A proactive, empathetic, and client-focused approach.

Salary

• €40,000–€50,000 + commission

Join PFM’s growing German team and help shape our reputation for customer success across Europe — driving value, partnership, and innovation every step of the way.

Apply now and make your mark!