![](https://framerusercontent.com/images/xUAVaGoLBVDtw7QjuKj2OaV89c.png)
Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19
Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.
![](https://framerusercontent.com/images/xUAVaGoLBVDtw7QjuKj2OaV89c.png)
Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19
Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.
![](https://framerusercontent.com/images/xUAVaGoLBVDtw7QjuKj2OaV89c.png)
Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19
Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.
Our approach
Our approach combined technological innovation with a focus on operational efficiency and staff training
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Comprehensive staff training and support
Provided in-depth training for staff, supplemented with continuous support and refresher courses to ensure smooth operation.
Our approach
Our approach combined technological innovation with a focus on operational efficiency and staff training
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Comprehensive staff training and support
Provided in-depth training for staff, supplemented with continuous support and refresher courses to ensure smooth operation.
Our approach
Our approach combined technological innovation with a focus on operational efficiency and staff training
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Comprehensive staff training and support
Provided in-depth training for staff, supplemented with continuous support and refresher courses to ensure smooth operation.
The result
Operational efficiency and optimised drive-thru performance The implementation of PFM’s equipment and management software has not only streamlined Wetherby Whaler’s drive-thru service but also provided valuable insights into staff performance and operational efficiency, significantly contributing to the business’s growth and success.
The result
Operational efficiency and optimised drive-thru performance The implementation of PFM’s equipment and management software has not only streamlined Wetherby Whaler’s drive-thru service but also provided valuable insights into staff performance and operational efficiency, significantly contributing to the business’s growth and success.
The result
Operational efficiency and optimised drive-thru performance The implementation of PFM’s equipment and management software has not only streamlined Wetherby Whaler’s drive-thru service but also provided valuable insights into staff performance and operational efficiency, significantly contributing to the business’s growth and success.
50%+
of overall turnover attributed to the new drive-thru service
More about Wetherby Whaler
Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.
More about Wetherby Whaler
Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.
More about Wetherby Whaler
Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.