Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19

Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.

Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19

Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.

Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19

Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.

Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19

Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.

The challenge

Wetherby Whaler faced the challenge of adapting to the growing demand for convenient, quality dining. Their goal was to efficiently utilise their existing space to offer premium fish and chips through a drive-thru model, focusing on swift service without compromising on quality.

The challenge

Wetherby Whaler faced the challenge of adapting to the growing demand for convenient, quality dining. Their goal was to efficiently utilise their existing space to offer premium fish and chips through a drive-thru model, focusing on swift service without compromising on quality.

The challenge

Wetherby Whaler faced the challenge of adapting to the growing demand for convenient, quality dining. Their goal was to efficiently utilise their existing space to offer premium fish and chips through a drive-thru model, focusing on swift service without compromising on quality.

Our approach

Our approach combined technological innovation with a focus on operational efficiency and staff training

Customised technology Implementation

Integrated best-in-class HD sound systems for precise order accuracy and service speed.

Customised technology Implementation

Integrated best-in-class HD sound systems for precise order accuracy and service speed.

Comprehensive staff training and support

Provided in-depth training for staff, supplemented with continuous support and refresher courses to ensure smooth operation.

Our approach

Our approach combined technological innovation with a focus on operational efficiency and staff training

Customised technology Implementation

Integrated best-in-class HD sound systems for precise order accuracy and service speed.

Customised technology Implementation

Integrated best-in-class HD sound systems for precise order accuracy and service speed.

Comprehensive staff training and support

Provided in-depth training for staff, supplemented with continuous support and refresher courses to ensure smooth operation.

Our approach

Our approach combined technological innovation with a focus on operational efficiency and staff training

Customised technology Implementation

Integrated best-in-class HD sound systems for precise order accuracy and service speed.

Customised technology Implementation

Integrated best-in-class HD sound systems for precise order accuracy and service speed.

Comprehensive staff training and support

Provided in-depth training for staff, supplemented with continuous support and refresher courses to ensure smooth operation.

The result

Operational efficiency and optimised drive-thru performance The implementation of PFM’s equipment and management software has not only streamlined Wetherby Whaler’s drive-thru service but also provided valuable insights into staff performance and operational efficiency, significantly contributing to the business’s growth and success.

The result

Operational efficiency and optimised drive-thru performance The implementation of PFM’s equipment and management software has not only streamlined Wetherby Whaler’s drive-thru service but also provided valuable insights into staff performance and operational efficiency, significantly contributing to the business’s growth and success.

The result

Operational efficiency and optimised drive-thru performance The implementation of PFM’s equipment and management software has not only streamlined Wetherby Whaler’s drive-thru service but also provided valuable insights into staff performance and operational efficiency, significantly contributing to the business’s growth and success.

50%+

of overall turnover attributed to the new drive-thru service

More about Wetherby Whaler

Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.

More about Wetherby Whaler

Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.

More about Wetherby Whaler

Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.

The PFM experience centre on wheels.

Curious about how our technology can benefit your business? Great news! Immerse yourself in the future of data analysis with our mobile demo truck. From heat mapping to gender analysis, we deliver cutting-edge PFM technology to your location. Explore hands-on product demos, personalised software training, and more. Make an impression on your organisation. Reserve your demo day now.

The PFM experience centre on wheels.

Curious about how our technology can benefit your business? Great news! Immerse yourself in the future of data analysis with our mobile demo truck. From heat mapping to gender analysis, we deliver cutting-edge PFM technology to your location. Explore hands-on product demos, personalised software training, and more. Make an impression on your organisation. Reserve your demo day now.

The PFM experience centre on wheels.

Curious about how our technology can benefit your business? Great news! Immerse yourself in the future of data analysis with our mobile demo truck. From heat mapping to gender analysis, we deliver cutting-edge PFM technology to your location. Explore hands-on product demos, personalised software training, and more. Make an impression on your organisation. Reserve your demo day now.