Drive-Thru Pioneers with the First HME NEXEO Communication System in BeNeLux.
QSR
QSR
Drive-thru efficiency
Drive-thru efficiency
Communication systems
Communication systems
The challenge
McDonald's Den Helder Drive faced the challenge of enhancing speed and efficiency in their drive-thru service. Upgrading from a single to a dual lane drive increased capacity but also highlighted the need for improved communication and operational oversight.
The goal was to ensure quick, clear interactions between customers and staff, and swiftly identify and address any service delays, all while maintaining the high-quality experience McDonald's customers expect.
Our approach
To enhance speed and efficiency in their drive-thru service, we assisted McDonald's Den Helder by upgrading their communication systems and gaining deeper operational insights.
HME NEXEO communication system
This system was installed to streamline communication, significantly reducing waiting times and order errors through high-quality, clear, and efficient interactions between customers and staff.
HME NEXEO communication system
This system was installed to streamline communication, significantly reducing waiting times and order errors through high-quality, clear, and efficient interactions between customers and staff.
HME ZOOM NITRO drive-timer system
Implemented to track vehicle wait times at different drive-thru points, allowing for immediate identification and analysis of service bottlenecks.
HME ZOOM NITRO drive-timer system
Implemented to track vehicle wait times at different drive-thru points, allowing for immediate identification and analysis of service bottlenecks.
Operational dashboards for better insights
We set up comprehensive dashboards for all McDonald's locations we partner with in the Netherlands, enhancing visibility and control over drive-thru performance.
Operational dashboards for better insights
We set up comprehensive dashboards for all McDonald's locations we partner with in the Netherlands, enhancing visibility and control over drive-thru performance.
McDonalds
In the drive-thru industry, speed and efficiency are key. McDonald's Den Helder Drive upgraded to a dual lane system, incorporating HME NEXEO Communication and HME ZOOM NITRO Drive-Timer for operational enhancement.
In the drive-thru industry, speed and efficiency are key. McDonald's Den Helder Drive upgraded to a dual lane system, incorporating HME NEXEO Communication and HME ZOOM NITRO Drive-Timer for operational enhancement.
170+
locations
30+
years partnership
McDonalds
In the drive-thru industry, speed and efficiency are key. McDonald's Den Helder Drive upgraded to a dual lane system, incorporating HME NEXEO Communication and HME ZOOM NITRO Drive-Timer for operational enhancement.
170+
locations
30+
years partnership
Drive-Thru Pioneers with the First HME NEXEO Communication System in BeNeLux.
Drive-Thru Pioneers with the First HME NEXEO Communication System in BeNeLux.
QSR
QSR
QSR
QSR
Drive-thru efficiency
Drive-thru efficiency
Drive-thru efficiency
Drive-thru efficiency
Communication systems
Communication systems
Communication systems
Communication systems
The challenge
McDonald's Den Helder Drive faced the challenge of enhancing speed and efficiency in their drive-thru service. Upgrading from a single to a dual lane drive increased capacity but also highlighted the need for improved communication and operational oversight.
The goal was to ensure quick, clear interactions between customers and staff, and swiftly identify and address any service delays, all while maintaining the high-quality experience McDonald's customers expect.
Our approach
To enhance speed and efficiency in their drive-thru service, we assisted McDonald's Den Helder by upgrading their communication systems and gaining deeper operational insights.
HME NEXEO communication system
HME NEXEO communication system
HME NEXEO communication system
HME NEXEO communication system
HME ZOOM NITRO drive-timer system
HME ZOOM NITRO drive-timer system
HME ZOOM NITRO drive-timer system
HME ZOOM NITRO drive-timer system
Operational dashboards for better insights
Operational dashboards for better insights
Operational dashboards for better insights
Operational dashboards for better insights
"PFM not only offers a high-end solution but also provides good service, short communication lines, and thinks pragmatically during implementation; in short, it's pleasant to collaborate."
Bart Rupert
Project Coordinator
"PFM not only offers a high-end solution but also provides good service, short communication lines, and thinks pragmatically during implementation; in short, it's pleasant to collaborate."
Bart Rupert
Project Coordinator
"PFM not only offers a high-end solution but also provides good service, short communication lines, and thinks pragmatically during implementation; in short, it's pleasant to collaborate."
Bart Rupert
Project Coordinator
"PFM not only offers a high-end solution but also provides good service, short communication lines, and thinks pragmatically during implementation; in short, it's pleasant to collaborate."
Bart Rupert
Project Coordinator
170+
170+
locations
locations
30+
30+
years partnership
years partnership
1st
1st
communication system in the BeNeLux
communication system in the BeNeLux
The result
Our partnership with McDonald's Den Helder Drive has introduced advanced technology to enhance their drive-thru operations. The HME NEXEO system ensures clearer communication and smoother interactions, while the ZOOM NITRO Drive Timer system improves service speed and quality.
Franchise owner Melvin Pach states, "The HME NEXEO system offers superior sound quality, enhancing the experience for both our crew and guests, and increasing service speed. Its ability to divide headsets into different zones is a significant advantage. This system is also future-ready to further enhance guest experiences.
170+
locations
30+
years partnership
1st
communication system in the BeNeLux
170+
locations
30+
years partnership
1st
communication system in the BeNeLux
The result
Our partnership with McDonald's Den Helder Drive has introduced advanced technology to enhance their drive-thru operations. The HME NEXEO system ensures clearer communication and smoother interactions, while the ZOOM NITRO Drive Timer system improves service speed and quality.
Franchise owner Melvin Pach states, "The HME NEXEO system offers superior sound quality, enhancing the experience for both our crew and guests, and increasing service speed. Its ability to divide headsets into different zones is a significant advantage. This system is also future-ready to further enhance guest experiences.
170+
locations
30+
years partnership
1st
communication system in the BeNeLux
More about McDonalds
McDonald's is one of the largest global fast-food restaurant chains, known for its iconic Golden Arches. With a presence in over 100 countries, it serves millions of customers daily. In the Netherlands, McDonald's has been a pioneer in drive-thru service. With a commitment to speed, efficiency, and customer satisfaction, McDonald's boasts an extensive network of drive-thru locations, with over 170 drive-thru outlets serving customers throughout the country. Offering the best possible experience is the main goal, and we've been partnering with them since 1987 to help achieve and continuously improve this goal.
More about McDonalds
McDonald's is one of the largest global fast-food restaurant chains, known for its iconic Golden Arches. With a presence in over 100 countries, it serves millions of customers daily. In the Netherlands, McDonald's has been a pioneer in drive-thru service. With a commitment to speed, efficiency, and customer satisfaction, McDonald's boasts an extensive network of drive-thru locations, with over 170 drive-thru outlets serving customers throughout the country. Offering the best possible experience is the main goal, and we've been partnering with them since 1987 to help achieve and continuously improve this goal.
More about McDonalds
McDonald's is one of the largest global fast-food restaurant chains, known for its iconic Golden Arches. With a presence in over 100 countries, it serves millions of customers daily. In the Netherlands, McDonald's has been a pioneer in drive-thru service. With a commitment to speed, efficiency, and customer satisfaction, McDonald's boasts an extensive network of drive-thru locations, with over 170 drive-thru outlets serving customers throughout the country. Offering the best possible experience is the main goal, and we've been partnering with them since 1987 to help achieve and continuously improve this goal.
More about McDonalds
McDonald's is one of the largest global fast-food restaurant chains, known for its iconic Golden Arches. With a presence in over 100 countries, it serves millions of customers daily. In the Netherlands, McDonald's has been a pioneer in drive-thru service. With a commitment to speed, efficiency, and customer satisfaction, McDonald's boasts an extensive network of drive-thru locations, with over 170 drive-thru outlets serving customers throughout the country. Offering the best possible experience is the main goal, and we've been partnering with them since 1987 to help achieve and continuously improve this goal.