Lush

Lush aims to deliver a unique and tailored customer experience. Our task? Provide real-time footfall insights to achieve this commitment, consistently.

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200+

stores empowered

Lush customer experience.

Retail

Visitor patterns

Enhancing conversions

Lush's global expansion in Europe brought forth a need: to maintain their signature customer experience, harmoniously, across borders.

Their vision was clear - leverage data-driven insights to understand visitor patterns, enhance conversion, and plan staff meticulously.

Our approach

We introduced a holistic people counting system to Lush.

Real-time visitor data

Staff planning

Consistent experience

"At Lush, customer experience is our main focus. We always offer a personal and tailor-made experience. The PFM people counting systems provide us insight into the number of visitors, allowing us to understand peak times and ensure the best customer experience."

Margreet van Schaijck

Brand Manager, Lush Netherlands & Belgium

"At Lush, customer experience is our main focus. We always offer a personal and tailor-made experience. The PFM people counting systems provide us insight into the number of visitors, allowing us to understand peak times and ensure the best customer experience."

Margreet van Schaijck

Brand Manager, Lush Netherlands & Belgium

"At Lush, customer experience is our main focus. We always offer a personal and tailor-made experience. The PFM people counting systems provide us insight into the number of visitors, allowing us to understand peak times and ensure the best customer experience."

Margreet van Schaijck

Brand Manager, Lush Netherlands & Belgium

The result

Our tailored solutions transformed Lush's European strategy.

By leveraging real-time data, they've elevated their customer experience, ensured optimal staff allocation during peak hours, and made smarter decisions for the future, enhancing both brand value and customer satisfaction.

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200+

stores empowered

More about Lush

Lush Fresh Handmade Cosmetics stands out with over 900 stores in around 50 countries. Since 2001, they've made a mark in the Netherlands with their ethically-sourced, fresh and organic cosmetic products. Their commitment to sustainability and community is evident in their endeavours like palm oil-free products and 100% recycled packaging.

Lush

200+

Lush customer experience.

Lush customer experience.