Lush customer experience.
Lush aims to deliver a unique and tailored customer experience. Our task? Provide real-time footfall insights to achieve this commitment, consistently.
Lush customer experience.
Lush aims to deliver a unique and tailored customer experience. Our task? Provide real-time footfall insights to achieve this commitment, consistently.
Lush customer experience.
Lush aims to deliver a unique and tailored customer experience. Our task? Provide real-time footfall insights to achieve this commitment, consistently.
The challenge
Lush's global expansion in Europe brought forth a need: to maintain their signature customer experience, harmoniously, across borders. Their vision was clear - leverage data-driven insights to understand visitor patterns, enhance conversion, and plan staff meticulously.
The challenge
Lush's global expansion in Europe brought forth a need: to maintain their signature customer experience, harmoniously, across borders. Their vision was clear - leverage data-driven insights to understand visitor patterns, enhance conversion, and plan staff meticulously.
The challenge
Lush's global expansion in Europe brought forth a need: to maintain their signature customer experience, harmoniously, across borders. Their vision was clear - leverage data-driven insights to understand visitor patterns, enhance conversion, and plan staff meticulously.
Our approach
We introduced a holistic people counting system to Lush.
Real-time visitor data
Offer real-time visitor data
Staff planning
Analyse peak hours for proactive staff allocation.
Consistent experience
Ensure the Lush experience remains consistently delightful.
Our approach
We introduced a holistic people counting system to Lush.
Real-time visitor data
Offer real-time visitor data
Staff planning
Analyse peak hours for proactive staff allocation.
Consistent experience
Ensure the Lush experience remains consistently delightful.
Our approach
We introduced a holistic people counting system to Lush.
Real-time visitor data
Offer real-time visitor data
Staff planning
Analyse peak hours for proactive staff allocation.
Consistent experience
Ensure the Lush experience remains consistently delightful.
"At Lush, customer experience is our main focus. We always offer a personal and tailor-made experience. The PFM people counting systems provide us insight into the number of visitors, allowing us to understand peak times and ensure the best customer experience."
Margreet van Schaijck
Brand Manager, Lush Netherlands & Belgium
The result
Our tailored solutions transformed Lush's European strategy. By leveraging real-time data, they've elevated their customer experience, ensured optimal staff allocation during peak hours, and made smarter decisions for the future, enhancing both brand value and customer satisfaction.
The result
Our tailored solutions transformed Lush's European strategy. By leveraging real-time data, they've elevated their customer experience, ensured optimal staff allocation during peak hours, and made smarter decisions for the future, enhancing both brand value and customer satisfaction.
The result
Our tailored solutions transformed Lush's European strategy. By leveraging real-time data, they've elevated their customer experience, ensured optimal staff allocation during peak hours, and made smarter decisions for the future, enhancing both brand value and customer satisfaction.
200+
stores empowered
More about Lush
Lush Fresh Handmade Cosmetics stands out with over 900 stores in around 50 countries. Since 2001, they've made a mark in the Netherlands with their ethically-sourced, fresh and organic cosmetic products. Their commitment to sustainability and community is evident in their endeavours like palm oil-free products and 100% recycled packaging.
More about Lush
Lush Fresh Handmade Cosmetics stands out with over 900 stores in around 50 countries. Since 2001, they've made a mark in the Netherlands with their ethically-sourced, fresh and organic cosmetic products. Their commitment to sustainability and community is evident in their endeavours like palm oil-free products and 100% recycled packaging.
More about Lush
Lush Fresh Handmade Cosmetics stands out with over 900 stores in around 50 countries. Since 2001, they've made a mark in the Netherlands with their ethically-sourced, fresh and organic cosmetic products. Their commitment to sustainability and community is evident in their endeavours like palm oil-free products and 100% recycled packaging.