The challenge
McDonald's Den Helder Drive faced the challenge of enhancing speed and efficiency in their drive-thru service. Upgrading from a single to a dual lane drive increased capacity but also highlighted the need for improved communication and operational oversight.
The goal was to ensure quick, clear interactions between customers and staff, and swiftly identify and address any service delays, all while maintaining the high-quality experience McDonald's customers expect.
Om de snelheid en efficiëntie van hun drive-thru service te verbeteren, hebben we McDonald's Den Helder geholpen met het upgraden van hun communicatiesystemen en het verkrijgen van betere, real-time operationele inzichten.
To enhance speed and efficiency in their drive-thru service, we assisted McDonald's Den Helder by upgrading their communication systems and gaining deeper operational insights.
The result
Our partnership with McDonald's Den Helder Drive has introduced advanced technology to enhance their drive-thru operations. The HME NEXEO system ensures clearer communication and smoother interactions, while the ZOOM NITRO Drive Timer system improves service speed and quality.
Franchise owner Melvin Pach states, "The HME NEXEO system offers superior sound quality, enhancing the experience for both our crew and guests, and increasing service speed. Its ability to divide headsets into different zones is a significant advantage. This system is also future-ready to further enhance guest experiences.
170+
Ons communicatie- en drive-timersysteem, inclusief praatpalen, is nu operationeel in alle drive-thrus van McDonald's in heel Nederland, in totaal meer dan 170 locaties.
30+ jaar
Sinds onze allereerste samenwerking in 1987 helpen we McDonald's de drive-thru ervaring voortdurend te innoveren.
1e
McDonald's Drive-Thru Den Helder pioniert met het nieuwe HME NEXEO communicatiesysteem in de BeNeLux en zet daarmee de toekomstige marktstandaard.
