About PFM Intelligence 

PFM Intelligence helps organisations understand how people move, behave and decide in physical spaces. We turn complex location and movement data into clear, actionable insight for retailers, shopping centres, public spaces and infrastructure operators across Europe.

We are evolving into a data intelligence partner built on recurring revenue and long term customer relationships. Customer Success is central to that ambition.

If you enjoy owning customer outcomes and driving commercial growth, this role offers both.

About the Role

This is not a traditional support-style Customer Success role. As Customer Success Manager for Germany, you will:

• Own a portfolio of key customers

• Ensure they achieve measurable value from our solutions

• Drive renewals and expansion

• Represent PFM in the German market

• Identify and convert new business opportunities

• You will combine strategic relationship management with commercial drive.

What you’ll be doing

• Own Customer Outcomes

• Build long-term partnerships with operational and senior stakeholders

• Develop clear success plans with measurable goals

• Lead structured business reviews

• Translate data into practical commercial recommendations

• Drive Retention & Expansion

• Manage renewals and prevent churn

• Identify upsell and cross-sell opportunities

• Lead value-led commercial conversations

• Contribute to revenue growth within existing accounts

• Generate New Business

• Attend trade shows, conferences and industry events

• Identify and engage potential new customers

• Follow up proactively on leads

• Convert opportunities into long-term partnerships

• You will be comfortable initiating conversations and opening doors.

Who we’re looking for

• 3–7+ years in Customer Success, Account Management, Business Development or consulting

• Experience working with B2B recurring revenue models

• Strong commercial instinct and negotiation confidence

• Ability to turn data into strategic business discussions

• A proactive, ownership-driven mindset

• Fluent German and English

What we offer

• Experience in SaaS, analytics, retail, mobility or smart infrastructure is beneficial but not essential.

• A collaborative, international environment where your ideas make a difference.

• Hybrid working flexibility, combining office and remote work.

• 30 days’ annual leave (including statutory holidays).

• Laptop, mobile phone, and digital collaboration tools.

• Learning and development opportunities to support your career.

• Participation in a discretionary annual bonus scheme.

Why Join PFM?

You’ll be part of a forward thinking, international company where innovation and teamwork drive everything we do. You’ll contribute to our evolving German commercial team while being supported by a strong, collaborative group structure.

 If you’re looking for a role that combines customer relationships, sales, and hands-on delivery within a growing global business — this is your opportunity to make a tangible impact and help shape the future of PFM’s commercials in Germany.

Apply now and make your mark!

Job Category: Customer Success

Job Location: Germany (remote) with weekly travel to Berlin