Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19
Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.
Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19
Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.
Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19
Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.
Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19
Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.
The challenge
Wetherby Whaler faced the challenge of adapting to the growing demand for convenient, quality dining. Their goal was to efficiently utilise their existing space to offer premium fish and chips through a drive-thru model, focusing on swift service without compromising on quality.
The challenge
Wetherby Whaler faced the challenge of adapting to the growing demand for convenient, quality dining. Their goal was to efficiently utilise their existing space to offer premium fish and chips through a drive-thru model, focusing on swift service without compromising on quality.
The challenge
Wetherby Whaler faced the challenge of adapting to the growing demand for convenient, quality dining. Their goal was to efficiently utilise their existing space to offer premium fish and chips through a drive-thru model, focusing on swift service without compromising on quality.
Our approach
Our approach combined technological innovation with a focus on operational efficiency and staff training
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Comprehensive staff training and support
Provided in-depth training for staff, supplemented with continuous support and refresher courses to ensure smooth operation.
Our approach
Our approach combined technological innovation with a focus on operational efficiency and staff training
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Comprehensive staff training and support
Provided in-depth training for staff, supplemented with continuous support and refresher courses to ensure smooth operation.
Our approach
Our approach combined technological innovation with a focus on operational efficiency and staff training
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Comprehensive staff training and support
Provided in-depth training for staff, supplemented with continuous support and refresher courses to ensure smooth operation.
The result
Operational efficiency and optimised drive-thru performance The implementation of PFM’s equipment and management software has not only streamlined Wetherby Whaler’s drive-thru service but also provided valuable insights into staff performance and operational efficiency, significantly contributing to the business’s growth and success.
The result
Operational efficiency and optimised drive-thru performance The implementation of PFM’s equipment and management software has not only streamlined Wetherby Whaler’s drive-thru service but also provided valuable insights into staff performance and operational efficiency, significantly contributing to the business’s growth and success.
The result
Operational efficiency and optimised drive-thru performance The implementation of PFM’s equipment and management software has not only streamlined Wetherby Whaler’s drive-thru service but also provided valuable insights into staff performance and operational efficiency, significantly contributing to the business’s growth and success.
50%+
of overall turnover attributed to the new drive-thru service
More about Wetherby Whaler
Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.
More about Wetherby Whaler
Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.
More about Wetherby Whaler
Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.
Contact
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Contact
Get in touch
Do you have a question, need a specific quote, or would you like to discuss your business needs with one of our data experts? Fill out the form below, and we'll get back to you as soon as possible.
Looking for support?
Go to the